Privacy Policy
Last updated: September 2026
Voices & Choices is committed to protecting your privacy and handling your personal information responsibly and securely.
This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us or make an enquiry about our services.
1. Who We Are
Voices & Choices is an independent SEND and Inclusion consultancy based in Darlington, supporting children, young people, families, educational settings and organisations.
For the purposes of UK data protection law, Voices & Choices is responsible for the personal information it collects and processes.
Contact details
Voices & Choices
Darlington, United Kingdom
Email: joanne@voicesandchoices.co.uk
Telephone: 07525 825546
2. Information We Collect
When you contact Voices & Choices or submit an enquiry through this website, we may collect information including:
Your name
Email address
Telephone number
The type of support you are interested in
Information you choose to include within your message
Records of correspondence between you and Voices & Choices
Technical information generated when you use this website, such as device, browser and website usage information where applicable
We only ask for information that is reasonably necessary to respond to your enquiry or provide our services.
3. Sensitive Personal Information
Because Voices & Choices provides SEND and inclusion support, you may choose to provide information relating to disability, health, additional needs or other personal circumstances.
Some of this information may be classed as special category personal data under UK data protection law and requires additional protection.
Please avoid including detailed medical, diagnostic or other sensitive personal information within your initial website enquiry unless it is necessary.
Where sensitive information is required to provide a service, it will be handled appropriately and only used where there is a lawful basis for doing so.
4. How We Use Your Information
We may use personal information to:
Respond to enquiries
Discuss and arrange appropriate services
Communicate with clients and prospective clients
Provide agreed consultancy and support services
Maintain appropriate business and administrative records
Improve our website and services
Meet legal, regulatory or safeguarding obligations where applicable
We will not sell your personal information or use it for purposes that are incompatible with those for which it was collected.
5. Our Lawful Basis for Processing
Under UK data protection law, personal information must only be processed where there is an appropriate lawful basis.
Depending on the circumstances, Voices & Choices may process information where:
It is necessary to respond to your request or take steps before entering into a contract
It is necessary to fulfil a contract with you
We have a legitimate business interest in processing the information and that interest does not override your rights
We are required to comply with a legal obligation
You have provided consent where consent is required
Where special category personal data is processed, an additional lawful condition will also be required under UK data protection legislation.
6. Sharing Your Information
Voices & Choices does not sell or rent personal information to third parties.
Information may be shared with trusted service providers where necessary to operate the website or provide our services, or where required by law.
Where third-party providers process personal information on our behalf, appropriate safeguards should be in place to protect that information.
Information may also be disclosed where necessary to meet a legal or safeguarding obligation.
7. Website Hosting and Third-Party Services
This website is built and hosted using Squarespace.
Squarespace may process certain technical information when you visit the website and may process information submitted through website forms as part of providing its services.
Other third-party services may also be used for functions such as website analytics, email communication or business administration.
These organisations may operate under their own privacy policies and data-processing arrangements.
8. Cookies
This website may use cookies and similar technologies to operate correctly, understand how visitors use the site and improve the visitor experience.
Where required, you will be given the opportunity to manage your cookie preferences through the website’s cookie banner.
Further information about the cookies used by the website should be available through the site’s cookie settings.
9. How Long We Keep Your Information
Personal information will only be retained for as long as reasonably necessary for the purpose for which it was collected, including where information needs to be retained for legal, accounting, safeguarding or regulatory reasons.
Retention periods may vary depending on the type of information and the nature of the service provided.
When personal information is no longer required, it will be securely deleted or disposed of where appropriate.
10. Keeping Your Information Secure
Reasonable technical and organisational measures are used to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
While reasonable steps are taken to protect information, no internet-based system can be guaranteed to be completely secure.
11. Your Data Protection Rights
Under UK data protection law, depending on the circumstances, you may have rights including:
The right to access personal information held about you
The right to request correction of inaccurate information
The right to request deletion of your information
The right to request restriction of processing
The right to object to certain uses of your information
The right to data portability in certain circumstances
The right to withdraw consent where processing relies upon consent
Not every right applies in every circumstance.
To exercise any of these rights, please contact:
12. Children’s Information
Voices & Choices provides services relating to children and young people and may therefore process information about children where this is necessary to provide appropriate SEND and inclusion support.
Such information will be treated with particular care and only collected, used and retained where there is an appropriate reason and lawful basis for doing so.
13. Links to Other Websites
This website may contain links to external websites.
Voices & Choices is not responsible for the privacy practices or content of third-party websites. You should review the privacy policy of any external website you visit.
14. Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes to our services, website or legal requirements.
The latest version will always be published on this page.
15. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Voices & Choices
Darlington, United Kingdom
joanne@voicesandchoices.co.uk
07525 825546
If you have concerns about how your personal information has been handled, you also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.